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Owned and operated by Peak Outdoor Wellness, our team is ready to answer questions about saunas, hot tubs, and your outdoor wellness space.
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Frequently Asked Questions
How long does shipping take for barrel saunas and hot tubs?
Handling time is 1 to 3 business days, followed by 5 to 8 business days in transit. Larger items like barrel saunas and hot tubs may ship via freight carrier, and our team will provide tracking details once your order is on its way.
How can I track my order after it ships?
Once your order ships, you will receive a confirmation email with a tracking number and carrier details. If you have questions about your shipment status, feel free to contact us by email or phone and we will look into it for you.
What is your return policy for saunas and hot tubs?
We offer 30-Day Returns on eligible products. If something is not right with your order, contact our team and we will walk you through the return process. For full details, please refer to our Return Policy page.
Can I exchange my purchase for a different model?
We are happy to help with exchanges on eligible items within 30 days of delivery. Reach out to our team with your order number and the model you are interested in, and we will guide you through the next steps.
What is the difference between a barrel sauna and an outdoor infrared sauna?
Barrel saunas use traditional convection heating to warm the entire cabin, creating that classic sauna experience. Outdoor infrared saunas use infrared panels designed to warm the body more directly at lower ambient temperatures, which many users find comfortable for longer sessions.
How do I choose the right hot tub size for my backyard?
Consider your available deck or patio space, how many people will typically use it, and access for delivery. Our team can help you compare dimensions and seating capacity so you find the right fit for your outdoor area.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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30-Day Returns
Not the right fit for your space? Our 30-Day Returns policy is backed by a dedicated support team.
